Tag Archives: Twitter etiquette

Jul 20, 2012

Honest Mistake? Or Capitalizing on Tragedy and Twitter Trending Topics?


Was this just an honest mistake? A plucky young intern that just didn’t know what they were doing? Or was this an attempt to make news, to capitalize on tragedy and the resultant Twitter Trending Topic? You be the judge. I don’t even know what to think anymore.

It’s exceedingly hard to imagine anyone would purposely tweet this on a day like today. (For posterity’s sake, there was a horrible mass shooting in Aurora CO at the premiere of the newest Batman movie).

The tweet embedded, until they delete it:

In an admittedly pointless attempt to keep this sort of thing from ever happening again, spread it around like mad on Twitter, Reddit, Facebook and LinkedIn, and make this company feel shame. And I’d like to hear what you think in the comments below? What was the true intent of the Tweeter here?
UPDATE – apologetic tweets from Celeb Boutique



My final take: it appears to have been one big colossal mistake. Their PR is not based in the United States. While this tragedy is likely a worldwide story at this point, it’s entirely possible their social media people had not heard about what happened.

For readily apparent reasons, I advise you to not ride the coattails of a Twitter Trending Topic without understanding why the term or phrase is trending. Things trend for both good and bad reasons. Once click on the trending topic “Aurora” would have shed some light on why it was trending. Sometimes it’s hard not to go 500 miles an hour when using social media. My best advice is to be extremely careful with your brand, even if it takes an extra 60 seconds to do some rudimentary research.

Faith in humanity: at least partially restored. Thoughts and prayers go out to the people of Aurora, CO.


Jul 11, 2012

Did Miracle Whip Respond Appropriately?

Miracle Whip tweet

For a brand like Miracle Whip, and a company like Kraft Foods, just what IS the proper response to such foul, hateful tweets?

A.) Say nothing at all. This seems to be the choice most corporations would make in this case. Very few people saw the guy’s tweet. There is no point in responding.
B.) Invite the hater to contact a toll-free number to resolve the problem. Funny, I see companies doing that too, and in this case that would be a completely wasted, out-of-touch tweet. This tweeter does not have a solvable problem with Miracle Whip or Kraft.
C.) Say something back that’s sort of snarky, which in this case is what Miracle Whip or the agency tweeting for them did.

I’m kind of liking “C” here. I have no problem with their response, and actually think it positively inures to their brand’s bottom line. What do you guys think? Let me know in the comments below.

Link to the original tweet here

Jan 4, 2012

How Not To Use Social Media To Promote Your Brand

It sucks that I am still able to write a blog post like this in 2012! Here’s some recent social media engagement from Vinos Finos Cafe in Raleigh, NC:

Vinos Finos Cafe


After @Nick314 brought this to my attention, we tweeted back and forth a bit about it, including a few others in our conversation. Scott Stratten (@Unmarketing) called it a train wreck and a perfect example of how not to tweet. After this discussion, in which Vinos Finos Cafe was included, and in which we were kind but direct as to how we felt about their inappropriate social media effort, I received this tweet from Vinos:

Vinos Finos Cafe

And you can see I responded. Will it ever end?


Dec 14, 2011

It Would Be Difficult To Make This Much Worse

No offense to this fine man, but what in the world am I looking at here?

Poor Twitter usage

Oct 15, 2010

If Someone Supports Your Business On Twitter, Follow Them!

Strange marketing decision: you live tweet your lunch at a restaurant, including pictures of their delicious food, you rave about your experience, referring to their Twitter handle the whole time, and after all that, they don’t follow you.

If I’ve ever done that to a Rizzo Tees customer on Twitter, I want to know about it! Because I will follow them on Twitter now and personally apologize!

End Dennis Miller-ish rant.

(great Dennis Miller quote: “You’ve got bad eating habits if you use a grocery cart in 7-Eleven, okay?”)

Oct 13, 2010

The Worst Twitter Auto-DMs In Human History


Image courtesy of timscullin.com

Full disclosure: I used to send auto-DMs on Twitter (automated Direct Messages).

Using a service like Social Oomph, you can have a Direct Message fire off to any new Twitter follower you have. I sent them thinking I was actually providing value (a coupon for my funny t-shirt site, of course!). It didn’t seem to affect the popularity of my Twitter handle, but who knows? Maybe I pissed off more people than I ever realized.

The only mitigating factor was that I remained and have always been extremely active on Twitter, very communicative, always engaging. I didn’t hide behind auto-DMs – I’ll chat with most anyone. It’s easy to get to know me.

So it may seem hypocritical to ask, but why the hell are people still sending these damn things?

  • Thanks for following us! How may I help you? (then you DM them back, and it’s silence – they don’t respond – I’ve had this happen so many times, and almost left it off the list. Luckily, @shonali on Twitter reminded me to include this one! Thanks girl.)
  • I believe the key to success on social media is consistent posting of relevant info. Thanks for following!
  • What’s been most inspiring web marketing advice you’ve heard? Would love to know more about you and your life ambitions! :)
  • The crow flies slow over Moscow. Pass it on but don’t tell Vasily. OK? Stay alert. (Давайте перестанем говорить с ума!)
  • Hi, I am a happy 24 hours mom . You can meet my baby if u want (Pass!)
  • I want to offer you a free spiritual phone consultation so you can achieve your visions. Set up your appt
  • R U exhausted from courtroom battles in front of a judge & lawyer negotiating with a soon-to-be-ex? See me.
  • Hi, this is a automatic mail to all my followers, [web URL redacted] is where you can find my recipe posting, if you hav <——- the DM ended there!
  • Thanks for follow! What are you currently working on? Maybe we can move forward together
  • Hi you might like this service, it lets your Facebook friends find you on Twitter (this one takes the all-time annoyance cake. I constantly write back to people and ask “Tell me what you like best about the service.” One person has written back. Ever. Spam sucks)
  • Thanks!You Can Get Paid On Twitter For Just all Of The Tweets?!Go Check Out This Link To Find Out How
  • It’s amazing to hear from you…sharing with like minded people makes us all more valuable…What’s your twitter goal? ;-)
  • Question, Are You 100% Happy With Your Twitter Education? Look… [web URL redacted]
  • Thanks, here is something really fun and totally free. It’s free dating software at [web URL redacted] (I’m married with kids. This is like shooting marketing buckshot at me)
  • OMG! I really like you… come hang out with me where I spend most of my time Facebook [web URL redacted] I look forward to connecting. (It’s just weird to know that she’s sending this to everyone)
  • Who said good looking means no brains? Now go out there and strut your stuff, you’ve got it all. :)
  • Wow thanx! Look forward 2your twitts. Have u written your bucket list? Nick Halik’s Thrillionaires might get u started
  • As the inventor of the phrase “social media,” I defy you to name me a panda more dialed into the digital revolution. Just try. (OK this one isn’t that bad)
  • Thank you for following me, fire Your Human Article Writer And Article Submitter Guy…..
  • Heya, I’m studying the social media for profit training. What are you up to?
  • Hi There! Interactive, reverse marketing is my niche! Social media is what I master! Let me be of service to you. (This is a messy plate of scrambled eggs)
  • Hi ;) Nice to meet you :) Add me at facebook too. :D (no link to her Facebook profile. Damn, I was dying to connect!)
  • Hi, Thanks for following me. I am looking forward to exchanging some useful info with you. Do you have a blog or website? (Don’t be lazy – it’s right in my Twitter profile! This is a serious pet peeve of mine)
  • Thanks for the follow so you are one of the in crowd too are you, you just have to twitter these days don’t you (???)
  • Hi thanks for follow, we are going to have a great fan! (Yes, the fan, THE FAN!!!)
  • We provide Support and Resistance PowerZones based on the confluence of volume, price, and more. [web URL redacted]. Tell me about you? (I want what they’re smoking)
  • Thanks for following! Be trained to build any MLM – mentoring for free! (Is MLM a kind of sandwich?)
  • And a host of DMs way too sexual to even post.

Stop the madness!!! By the way, check out this article on Tim Scullin’s site: How To Opt Out Of Annoying Twitter DMs

Also check out Sean Malarkey’s article How To Get Rid Of DM Spam On Twitter. Besides, Sean is a handsome man lol.

Truthfully, these can’t be the worst auto-DMs ever.  Please help! Leave a comment below with the very worst auto-DMs you’ve ever received!